We use the Microsoft Azure platform to host the entire EFOS system.
By carefully combining specifically selected resources available to us we can provide you with a fully resilient solution that springboards off the individual component SLAs already provided by the platform itself – https://azure.microsoft.com/en-gb/support/legal/sla/.
By using this combination of resources on offer we can mitigate against even the worst possible outages such as those effecting an entire geographical area.
This foundation also ensures that no equipment necessary to maintain service delivery is located in our offices with all operational customer data physically housed in Microsoft’s secure data centers where it is continually backed up. All our staff can also work remotely from secure laptop devices in the event the offices become unusable with all critical code still accessible and provided by secure off-site repositories.