Customer Support

Building strong working relationships is genuinely important to us and we strive to deliver excellent service every step of the way.

Our product is built in consideration of the often lean resources available to airlines and we therefore aim to minimise resource impact with our solutions. For example, we build the proprietary intelligent electronic forms, events and workflows on behalf of the client. Thereafter you can build simple forms and make common amendments, but we are on hand to support and build more complex process training forms and course structures. Similarly, we also build the management reporting required by the airline.  In our experience this approach works best to avoid potential delays with onboarding due to operational impacts which can beset airlines.  We understand that airlines do not always have resources with the skills and time required to build electronic forms which have advanced events and workflows attached to them.

We are committed to continuous innovation and improvement and host workshops and events with our clients to support the generic feature capability for our system development to suit all airlines.

Our friendly Helpdesk team is on hand to assist with any questions you may have. Using a prioritised ticket tracking system, they will ensure you receive the help you need within the agreed SLA terms. We also provide 24 hour support for critical emergencies should you need urgent support quickly.

Working in partnership with our clients to roadmap products